12) Check the Auto login when connected to network to have Assistant connect automatically when a network connection is available.ġ3) Click OK. 10) To configure your general settings, click General in the tree view to the left of the Options dialog.ġ1) Check Auto login on start-up to have Assistant connect automatically when you start Internet Explorer, Firefox, or Outlook. 6) Configure your server connection by clicking Connection.ħ) Enter the following for the Host Address: 8) Enter the following for the Host Port: 2208 9) Click Apply.
Contact if you need help obtaining your username and password.) 4) Check the Save Username and Save Password options if you want to avoid being prompted for this information next time you log in. (Your username is your 15 digit Broadsoft user ID. 2) Click Account.ģ) To configure your account settings, enter the username and password for your BroadWorks account in the fields provided. BroadWorks Assistant will open the Options dialog. You can log in directly from the toolbar by clicking Login.ġ) Click Login on the toolbar.
Once these settings are configured, you do not need to provide them again. When you log in for the first time, you need to configure your connection settings as described in the following steps. This is so you can receive, initiate, and control calls directly from your computer. First Time Login Logging in to Assistant identifies you to the servers that manage your phone services. Tutorial View a video tutorial of the toolbar. Centralized Contact Directory Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages.Īdvanced Call Features Three-way conferencing and caller identification. Benefits: Web-based Call Management Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using. Overview The BroadWorks Assistant toolbar (pictured above) enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox. Three-way conferencing and caller identification.Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages.Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using.The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox.
For advanced features, users may upgrade to the BroadWorks Assistant Enterprise. BroadSoft is the leader in cloud PBX, unified communications, team collaboration and contact center solutions for business.īroadWorks automatically includes a web-based account for managing incoming and outgoing calls. And accept telephone calls and change telephone settings from within Microsoft Outlook. BroadWorks automatically includes a web-based account for managing incoming and outgoing calls.